Shipping policy
Shipping Policy
Thank you for shopping with Lumovix Health. Please read our shipping policy below for important information about order processing and delivery.
Order Processing
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you via email if there will be a significant delay in the shipment of your order.
Shipping Times
We offer free worldwide shipping on all orders. Delivery times vary depending on your location:
- United States: 8-12 business days
- United Kingdom: 9-12 business days
- Australia: 10-15 business days
- Rest of world: 10-18 business days
Please note these are estimates and not guarantees. Delays caused by customs processing, local courier services, or other circumstances outside our control may extend these timeframes.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number. Please allow 24-48 hours for tracking information to update once your order has shipped.
Customs, Duties and Taxes
Lumovix Health is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc).
Damaged or Lost Items
If your order arrives damaged or you believe it has been lost in transit, please contact us at support@lumovixhealth.com within 7 days of the expected delivery date so we can assist you.
Questions
If you have any questions about your order or our shipping policy, please contact us at support@lumovixhealth.com.