Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@lumovixhealth.com. Please note that due to the nature of our products, we may resolve eligible returns through a refund or replacement without requiring the item to be shipped back to us. If a physical return is required, please send your item to:

PO Box Plus, Suite 3198, 6 Trenerry St, Weston ACT 2611, Australia

If your return is accepted, we'll send you full instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@lumovixhealth.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In most cases we will resolve this with a replacement or refund without requiring you to return the original item.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including sale items and gift cards, as well as products that show signs of misuse or damage unrelated to a manufacturing defect. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to contact us at support@lumovixhealth.com to arrange a return or replacement. Once approved, we'll guide you through the next steps.

European Union 14 Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've reviewed your return request and let you know if the refund or replacement was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at support@lumovixhealth.com.